Frequently Asked Questions

Q: How Do I Contact You?


Our Mailing Address Is:

Sticky Jewelry, Inc.
1698 34th Street N
Saint Petersburg, FL 33713

Phone:

(866) 497-6265 (Toll Free)
(727) 823-9500 (U.S. Customers) 8:30 AM - 5:30 PM EST (M-F)
020 843 26687 (U.K. Customers) 1:30 PM - 10:30 PM GMT (M-F)
(416) 628-4350 (Canadian Customers) 8:30 AM - 5:30 PM EST (M-F)
Our Saturday Hours Are 11:00 AM - 3:00 PM EST

Email

Click Here to send us an email or make it out to customerservice@stickyj.com

Fax

1(727) 490-5446

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When Are You Open?


Monday-Friday 8:30AM - 5:30PM EST
Saturday 11:00AM - 3:00PM EST

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When Will I Get My Order


It Depends, the factors are when we ship and what shipping option you select

Engraved Orders We ship engraved orders in 3 business days (M-F). So if you order on a Monday, it will be engraved and shipped by Thursday that same week. If the order is received on a Friday, it will be engraved and shipped by Wednesday the following week. If you need a faster turnaround, we offer expedited service for and additional $10.

Non-Engraved Orders Ship the next business day (M-F).

Shipping Options If you're in a hurry be sure to get the right expedited shipping option.

Shipping Method Cost Days In Transit
First Class Mail Avg. $4.95 Estimated 5 - 7 (M-F) Days
Priority Mail Avg. $6.95 Estimated 3 (M-F) Days
FedEx Ground Avg. $7.95 Estimated 3 - 6 (M-F) Days
Fedex 3 Day (by 7 PM) Avg. $10.95 Guaranteed 3 Days (M-F)
FexEx 2 Day (by 4 PM) Avg. $13.95 Guaranteed 2 Days (M-F)
FexEx Standard Overnight (by 3 PM) Avg. $17.95 Guaranteed 1 Day (M-F)

*Shipping rates calculated based on weight and delivery address, averages included below for informational purposes only.

*Note: FexEx Standard Overnight, 2nd Day and 3 Day service are guaranteed to arrive within the commitment period specified or the shipping is free. FedEx Ground, 2nd Day and overnight shipments to Alaska and Hawaii incur an additional charge of $9. FedEx 3-day service is not available to Alaska Or Hawaii.

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What Qualifies For Free Shipping?


We provide free first class mail shipping on all orders shipped inside the United States that are at least $50, as well as all orders no matter the value that ship to APO and FPO addresses.

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What Countries Do You Ship To?


United Kingdom - We offer FedEx International flat rate shipping to the UK, including England, Wales, Scotland, and Northern Ireland. Shipping by FedEx International varies by destination and weight. By Priority Mail International, the cost of shipping is $25.95 USD for packages under 4 lbs, great than 4 lbs varies by weight and destination.

With FedEx Int'l, delivery occurs within 2 business days (Mon thru Fri) following the date we ship, full online tracking is provided from door to door, and your package is insured. The VAT is calculated as a percentage of the total purchase amount (including shipping), plus the FedEx administrative service charge of 2.5% of VAT with a minimum of 6.8GBP. Taxes and FedEx administrative charges are the customer's responsibility, however there is no charge if the total purchase including shipping is under 18 GBP.

With Priority Mail International, the package is brokered into the U.K. by the British Postal Service, so there are no FedEx service charges added to the shipment, but it can take from two to three weeks for delivery.

Elsewhere in Europe - FedEx Int'l Service also varies by weight and destination including Austria, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, and Switzerland.

With FedEx Int'l, delivery occurs within 2 business days (Mon thru Fri) following the date we ship, full online tracking is provided from door to door, and your package is insured. The tax is calculated on your total purchase amount (including shipping), plus a FedEx administrative service charge of 2.5% (with a minimum of 10 Euros). Taxes and FedEx administrative charges are the customer's responsibility, however there is no charge if the total purchase including shipping is under 22 Euros.

Canada - During checkout, select either FedEx Int'l or Priority Mail International. FedEx Int'l varies by weight and destination and arrives within 2 to 3 (M-F) days following the date we ship. By Priority Mail International, the cost of shipping is $21.95 USD for packages under 4 lbs, great than 4 lbs varies by weight and destination. USPS Priority is expected to arrives approx. 10 days following the date we ship. Plus, you will be responsible for the payment of any VAT or duty assessed by Canadian customs. If shipment is via FedEx, an administrative service charge will be added to your VAT invoice. There is no service charge if you ship by Priority Mail Int'l.

Asia / S. Pacific / Caribbean - Select FedEx Intl for shipments to Bahamas, Barbados, Cayman Islands, Hong Kong, Puerto Rico. Rates vary by weight and destination.

With FedEx Int'l, delivery occurs within 3 FedEx business days (M-F) following the date we ship, your package is insured, and FedEx provides customs brokerage service for an additional charge. Full online tracking is provided from door to door. Any Taxes or Duty assessed by customs in the destination country are the customer's responsibility.

South America - We are not currently shipping to any destinations in South America.

Australia - Select Priority Mail Intl for shipments to Australia and New Zealand. The charge is $25.95 USD for orders under 4 lbs, over 4lbs vary by weight and destination. Shipments via Priority Mail to Australia can take up to 3 weeks.

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What Do You Charge For Engraving


In general, we charge $6.95 per side, though there are some premium fonts and additional services that can increase the charge or engraving.

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Can I Mail You A Check?


No checks or cash please, but you can place your order online and mail us a money order with your order number as a reference

For those who choose not to use a credit card when ordering, we offer a money order payment alternative. To pay by money order, enter your order online and select the payment method 'Money Order' during checkout. Then send us a certified check or money order for the full amount of your purchase (note: personal checks are not accepted). When sending your payment, please include your name, address, and phone number, and the order number that was assigned to your order (it appears on your online order confirmation). Your money order should be made payable to: Sticky Jewelry, Inc.

Unlike credit card orders, if you choose to pay by money order, the order you enter online isn't processed until your payment is received.

If you have any questions, please email: StickyJ Customer Service

Our address is: Sticky Jewelry, Inc. 1698 34th St N St. Petersburg FL 33713

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Do I Have To Pay Sales Tax?


Because we are based out of Saint Petersburg, FL we must charge 7% sales tax on all orders shipped within Florida.

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My Order Was Cancelled Why?


In our effort to prevent internet fraud, we may cancel an order that meets certain criteria including non-response from the customer. There are also times or when the price charged may have been in error, in which case we will try to reach you to notify you of the correct price to either charge or refund the difference, or cancel.

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Do You Offer A Guarantee?


All Sticky Jewelry items (except engraved items) carry a 30 day money back satisfaction-guarantee. We can't offer this guarantee on engraved items since we can't resell an engraved product, however we try our best to work with customers to find a good solution to meet their needs

Of course, any defect in the product or engraving reported within the first 30 days will be replaced at no charge on both engraved and non-engraved items.

To return an item please contact us to obtain a return authorization number, then be sure to wrap the item well (to avoid scratching) and ship with insurance for the amount of your original purchase in a padded bag. Please include the packing slip or a sheet of paper with your name, address and phone number on it.

General Issues: Even if an item is out of warranty, PLEASE contact us with any issues you experience. We care about you and your experience with Sticky Jewelry. We will try our best to ensure your experience is a positive one.

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