Frequently Asked Questions

How Do I Contact You?

  • Our Mailing Address Is:
  • Sticky Jewelry, Inc. 10801 Endeavor Way Unit B Seminole, FL 33777

  • Phone:

  • (866) 497-6265 (Toll Free)

  • (727) 823-9500 (U.S. Customers) 9:00 AM - 3:00 PM EST (M-Th) or 9:00 AM - 1:00 PM EST (Fr)

  • 020 843 26687 (U.K. Customers) 2:00 PM - 8:00 PM GMT (M-Th) 2:00 PM - 6:00 PM GMT (Fr)

  • (416) 628-4350 (Canadian Customers) 9:00 AM - 3:00 PM EST (M-Th) 9:00 AM - 1:00 PM EST (Fr)

  • Email
  • Click Here to send us an email. Our email address is
  • Fax
  • 1(727) 499-0989
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    When Are You Open?

    Monday-Thursday 9:00AM - 3:00PM Eastern Time Friday 9:00AM - 1:00PM Eastern Time back to top

    When Will I Get My Order?

    Depending on when we receive your order and which shipping method you choose will help to give you a better estimate of when you'll receive your order.
  • Engraved Orders  - -We ship engraved orders within 3 business days (M-F). So if you order on a Monday, it will be engraved and shipped by Thursday that same week. If the order is received on a Friday, it will be engraved and shipped by Wednesday the following week. If you need a faster turnaround, we offer expedited service for an additional $10.
  • Non-Engraved Orders Ship the next business day (M-F).
  • Shipping Options If you're in a hurry be sure to select the right expedited shipping option for you.
  • Shipping Method Cost Days In Transit
    Standard $7.95   Estimated 5 (M-F) Days
    Ground Avg. $14   Estimated 3 - 5 (M-F) Days depending on distance from Florida
    Priority Mail Envelope $10.95   Estimated 2 - 3 (M-Sa) Days depending on distance from Florida
    2 Day (by 4 PM) Avg. $19   Guaranteed 2 Days (M-F)
    Standard Overnight (by 3 PM) Avg. $26   Guaranteed 1 Day (M-F)
    UPS International Innovations ~ $7.95   Estimated 10 to 14 days

    *Shipping rates calculated based on weight and delivery address, averages included below for informational purposes only. *Note: Standard Overnight, 2nd Day and 3 Day service are normally guaranteed to arrive within the commitment period specified (except for Covid-19). back to top

    What Qualifies For Free Shipping?

    We provide free standard shipping on orders over $50 shipped inside the United States, as well as all orders no matter the value that ship to APO and FPO addresses. back to top

    What Countries Do You Ship To?

    Australia, Austria, Barbados, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Jamaica, Japan, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, South Africa, Sweden, Switzerland, United Kingdom, and United States. back to top

    What Do You Charge For Engraving

    We charge $7.95 per side of text engraving for our medical ID's.  In some cases, the engraving cost will be included.  In those unique circumstances, you'll see that listed on the medical ID's product page. back to top

    Can I Mail You A Check?

    No checks or cash please, but you can place your order online and mail us a money order with your order number as a reference. For those who choose not to use a credit card when ordering, we offer a money order payment alternative. To pay by money order, enter your order online and select the payment method 'Money Order' during checkout. Then send us a certified check or money order for the full amount of your purchase (note: personal checks are not accepted). When sending your payment, please include your name, address, and phone number, and the order number that was assigned to your order (it appears on your online order confirmation). Your money order should be made payable to Sticky Jewelry, Inc. Unlike credit card orders, if you choose to pay by money order, the order you enter online isn't processed until your payment is received. If you have any questions, please email StickyJ Customer Service ( Our mailing address is: StickyJ Medical ID 10801 Endeavor Way Unit B Seminole, FL 33777 back to top

    Are Medical ID bracelets covered by FSA or HSA accounts?

    Yes, medical alert bracelets are eligible for both HSA and FSA account reimbursement!  We accept both HSA and FSA debit cards at checkout. back to top

    Do I Have To Pay Sales Tax?

    We charge sales tax on orders being shipped to Florida and Wisconsin. back to top

    My Order Was Cancelled Why?

    In our effort to prevent internet fraud, we may cancel an order that fails to meet certain criteria including non-response from the customer. There are also times or when the price charged may have been in error, in which case we will try to reach you to notify you of the correct price to either charge or refund the difference, or cancel. back to top

    Do You Offer A Guarantee?

    All StickyJ Medical ID items (except engraved items) carry with them a 90-day money back satisfaction guarantee. We can't offer this guarantee on engraved items since we can't resell an engraved product, however we always try our best to work with customers to find a good solution to meet their needs Of course, any defect in the product or engraving reported within the first 90 days will be replaced at no charge on both engraved and non-engraved items. To return an item please contact us to obtain a return authorization number, then be sure to wrap the item well (to avoid scratching) and ship with insurance for the amount of your original purchase in a padded bag. Please include the packing slip or a sheet of paper with your name, address and phone number on it. General Issues: Even if an item is out of warranty, PLEASE contact us with any issues you experience. We care about you and your experience with StickyJ Medical ID. We will try our best to ensure your experience is a positive one. back to top